More often than not UI issues are considered low priority. Few days back, I was "Victim" was such an UI issue, left unattended by our fellow engineers. No, it was not in project that we are developing here, but the system of which I am user, MSEB(Electricity Board) billing system!!!
MSEB had introduced new feature where you can deposit money in advance with them, so you don't have to pay the bill every month. They will deduct money every month, and once the amount is exhausted, they will send SMS to intimate that amount is exhausted. So I deposited Rs.2000 with them, and thought that I will be saved from remembering due dates and all!!!
Average bill that I get is around Rs. 400, so the amount was sufficient to last for at least 4 months.
But when the bill came it showed me pending amount as Rs.1777 !!!!
So, there I was, fooled by the online system. Was left to answer questions at home, "Who told you to pay in advance?, now go to MSEB office and get it corrected."
I looked at bill for quite a few times, to understand what's the damn problem with it, but couldn't get anything. So thought of going to MSEB office.
Next day, while going there, checked the bill again, to find what is printed as ,
Total amount to be paid - 1780.00
To realize the "-" printed in between is actually a "Negative" sign. Waw!! what an UI issue J
So, moral of the story is, UI issues are very important and certainly not low priority!!
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